LuckyBoom Privacy Policy

At LuckyBoom Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have regarding your personal data. By creating an account and using luckyboom.com, you agree to the practices described below.

Who We Are

LuckyBoom is operated by MAIREKE LIMITADA, a company incorporated in Costa Rica, and the related rights to the LuckyBoom brand belong to this operator. Our sister brand, Slotornado, is run by the same operator under a shared data infrastructure. When you search for Lucky Boom casino login, luckyboom casino app or luckyboom casino bonus, you are accessing services provided directly by us, and this policy applies to every page and feature of our platform, including the desktop site, mobile web version and installable application.

Information We Collect

We collect the following categories of information when you use our services:

Registration details such as your name, date of birth, email address, phone number and country of residence
Payment and transaction data, including card details, e-wallet identifiers, cryptocurrency wallet addresses and deposit or withdrawal history
Identity verification documents, such as a picture ID, a recent utility bill, a selfie, and in some cases a recorded verification call
Gaming activity, including bets placed, wins, losses, bonus usage, and loyalty points earned on slots, live games, table games and sports betting
Technical data such as your IP address, device type, browser, operating system and session logs
Communication records, including support chats and emails sent to support@luckyboom.com or info@luckyboom.com

Here at LuckyBoom, we collect this information directly from you during registration, deposits and withdrawals, and automatically through cookies and similar tracking technologies while you browse our site.

How We Use Your Data

We use your personal data for the following purposes:

We process your registration and manage your account, including currency settings in EUR, CAD, NOK and other supported currencies
We verify your identity and the source of funds in line with our know-your-customer obligations before processing any withdrawal
We process deposits and payouts through cards, e-wallets, bank transfer, Rapid Transfer and cryptocurrency rails
We detect and prevent fraud, bonus abuse, multiple accounts, VPN or proxy use, and other prohibited activity
We send you service messages, promotional offers and updates about our Welcome Pack, reload bonuses and VIP Players Lounge program, where you have not opted out
We comply with legal obligations, including record-keeping requirements under the terms governed by the law of Anjouan, Union of Comoros

Our LuckyBoom platform also uses your gaming data to calculate loyalty status points, cashback, rakeback and level-up rewards within our VIP tiers, named Spark, Glow, Blast, Boom and Supernova.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your login, language preference among our five locales, and session details, as well as to measure traffic and improve the performance of our lobby, jackpot counters and promotional pages. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit functionality on our site.

Sharing of Information

We do not sell your personal data. We may share information with:

Payment processors and banks that handle your deposits and withdrawals
Identity verification and anti-fraud service providers
Game providers and live dealer studios, such as Pragmatic Play, Evolution Gaming and other partners listed in our lobby, strictly for the purpose of operating gameplay and settling bets
Regulatory, tax or law enforcement authorities where we are legally required to do so
Professional advisers, auditors and IT service providers supporting our operations

We at LuckyBoom ensure that any third party receiving your data is bound by confidentiality and data protection obligations consistent with this policy.

International Transfers

Because LuckyBoom Casino serves players across the Netherlands, Germany, France, Greece, Canada and Norway, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our operator is incorporated. We take appropriate steps to safeguard your information during such transfers.

Data Retention

We retain your personal data for as long as your account remains active and for an additional period afterward to meet legal, accounting, anti-fraud and dispute-resolution requirements. Verification documents, transaction records and communication history may be kept even after account closure, in accordance with applicable regulatory timeframes. Refund requests are handled within 3 months, and related records are retained accordingly.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data, subject to our legal retention obligations
Object to or restrict certain processing activities
Request a copy of your data in a portable format
Withdraw consent to marketing communications at any time

To exercise any of these rights, you may contact our customer support form on the website from your registered email address, or write to support@luckyboom.com. For general or organisational inquiries, you can also reach us at info@luckyboom.com. Our support team is available 24/7 via live chat and email, and all communication is conducted in English.

Security Measures

We implement technical and organizational measures designed to protect your personal and financial information from unauthorized access, loss or misuse. Our LuckyBoom security protocols cover payment processing, account authentication and document storage related to identity verification. Despite these measures, no system is entirely risk-free, and we encourage you to use strong hhXJt]9oXM&69y8Rs and avoid sharing your login credentials.

Self-Exclusion and Responsible Gaming Data

If you request self-exclusion by email from your registered address, we record this request and apply it within 24 hours for the period you choose, from 1 day up to 5 years. This data is retained to ensure the exclusion cannot be reversed during the chosen period, in line with our responsible gaming commitments.

Children's Privacy

Our services are intended exclusively for adults who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with any associated balance handled in accordance with our terms.

VPN and Location Verification

As part of our fraud-prevention measures, we monitor technical data to detect the use of VPNs, proxies or similar services that mask your real location. Information gathered for this purpose is processed under the same security standards described in this policy and may be used to block accounts found to be in breach of our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Significant changes will be communicated through our website or by email, and the updated version will take effect once published. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how LuckyBoom Casino handles your personal data, please contact our support team at support@luckyboom.com, or reach out via live chat, available 24/7. For general or organisational matters, email info@luckyboom.com. We are here to help you understand your rights and our data protection practices whenever you need assistance.